Oum Palace Hotel & Spa

Oum Palace exceeded my expectations. Everything was perfect. From the moment I made the reservation, the manager, Tariq, reached out to me and assisted me every step of the way. First of all, Abdelard le bagagiste came to the Casa port train station to pick me up so that I wouldn't get lost when I arrived. The front desk receptionists, Ismail during the day and Hajer during the night, were extremely attentive, friendly and helpful. The team helped me book taxis and rides, and when at night I thought I was left alone on the street, Tariq responded immediately and made sure I was back to the hotel safely. As a single female traveller, I felt very safe and taken care of. Tariq is always there to assist and help at any time during the day. I have stayed in other five-star hotels before, but none have been as attentive to the needs of their guests as this one. The buffet selections for breakfast and lunch were both exquisite. I enjoyed the food selection. One night, near midnight, I was craving couscous, but it was so late that they didn't have it. However, the team knew that I was leaving the next day, so the chef specifically made couscous for me and delivered it to my room!! Everyone, literally everyone in the hotel, is always there to help, but not in an overt way - if you know what I mean, when some people help you so that you'll tip them or get something out of you. Everyone in Oum Palace is sincere, genuine, and so accommodating. They made me feel at ease and comfortable. By the end of my stay, they also let me check out later because I have an afternoon train. Again, Abdelard le bagagiste walked me to the station and even made sure I got the right ticket before he left. I love my time at Oum Palace and would recommend it to everyone. Plus, I tried their spa! Fatima did a fantastic job with the hammam and massage. Don't miss it!!!! I am looking forward to the next trip coming back here.

The staff was excellent and very helpful. I extended my stay for two more nights and used this as my home base for exploring Morocco on my motorcycle. When I needed assistance, Tarik-the person in charge, was very helpful in getting me things I needed. Since I was on a motorcycle trip, parking was most important. I had to go back to my bike to get some things and a man keeping an eye on the motorcycles came up to me and verified that I was the owner of the motorcycle. This one thing made me very comfortable about my motorcycle’s security.

The location of the hotel is very great and close to the city center, cafes and restaurants, the room was very clean and comfortable, the staff were friendly and helpful especially Mr. Hamza, the breakfast was great and the staff in the restaurant during the breakfast were very friendly and helpful too, especially Mr. Kamal he was very great.

Great location, large modern well furnished and clean room, friendly helpful staff in reception, lobby and restaurant

The bellboy who assisted us with our check-in was very incompetent and unprofessional, which is a disgrace to the hotel. However, the service provided by the other staff members was excellent.